How A Boy With Great Customer Service Grew His Business

I love to read about great success stories. They show the entrepreneurial spirit and what can be accomplished when people set their minds to a task. Since most people who read this blog are entrepreneurs, I thought you'd be interested to read about the success of a boy named Jimmy. It's quite inspiring as I'm sure you will agree.

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Now, let's talk about Jimmy and his amazing success story...

As a young teenager, Jimmy began to work side jobs to make a little extra cash like most of the kids in his neighborhood. He started off as messenger boy, delivering messages, lunches, packages, and anything else his boss needed delivered. His work ethic and dependability made him a favorite of his boss.

But Jimmy was a sharp businessman. It didn't take him long to learn the business and realize that he could work with many of the clients directly and be his own boss. So, he borrowed $100 from a friend and created the American Messenger Company in Seattle, Washington.

Jimmy's business operated by delivering anything that his clients needed delivered: Lunches from some of the area restaurants, items purchased from some of the larger department stores, or letters just to mention a few. Believe it or not, Jimmy and his growing workforce of other kids made these deliveries on foot or by bicycles for the longer deliveries.

The competition was stiff in the delivery business, but soon Jimmy and his company began to stand out from the rest because of his strict policy of customer courtesy, quick deliveries and 24 hour service. His slogan was: best service and lowest rates.

As Jimmy's success grew, so did his opportunities for growth. Six years after starting the American Messenger Company, he merged with a rival and added automobiles to his delivery fleet. Six years after adding the automobiles, Jimmy expanded his service outside of Seattle. The company was on the move.

Three years after expanding to new territories, Jimmy made a name change to his company that is still with the company today: United Parcel Service, or UPS.

It was Jim Casey who borrowed $100 as a teenager and turned that $100 into a multi billion dollar corporate behemoth. One that I'd guess you have probably hired at one time or another.

So, as you start to build your humble empire, remember Jimmy. You never know where a small investment of time and money can lead with a person who is dedicated to serving his or her customers. I hope that this blog plays a small part helping you achieve your dreams.

Tony Eldridge